Dear Valued Client,

I wish to thank you personally for opting Walsons, a Securitas partner company to protect you, your loved ones and assets. Walsons a leading Security Services provider in India and Stockholm based Securitas AB the knowledge world leader in Security, have recently partnered in 2008; to bring global knowledge and refine delivery standards and service differentiation to clients in India. Walsons workforce of 10,000 in 180 cities in India, is a part of Securitas AB’s large global network of 250,000 employees in over 30 countries. We are committed to providing you with the best and more importantly being there for you when you need us most.

Walsons, a Securitas partner company, a leading security solution provider in India, offers a range of services to its clients: Security Management Services, ATM Safekeeping, Transport Security, Event Security Assistance, Executive Protection, HR Staffing Solutions, Leadership Hiring, Temporary Staffing, Payroll Management and Employee Verifications.

In order to exceed customer satisfaction, we would like you to spend a few valuable moments, sharing your thoughts. Your feedback will make the Client Relation Management effective and help us to serve you better.

Thank you very much for your time.

Yours sincerely,


Bandana Singh
Director – Corporate Affairs


Please insert (ü) on your preferred option:
How did you come to know about Walsons-Securitas:
Walsons Sales executive contacted
 
Reference from colleagues/others
 
Availed services before
 
Any other
 
Whom did you contact in Walsons-Securitas:
Reception
 
Sales Department
 
CRM Department
 
Corporate Office
 
Any Other
         
How was the response from Sales team:
Immediate Response
 
Next Day
 
In a week
 
In a month
 
How many follow up
 
Did not come/spoke on phone/send offer through mail
 
Any other
         
               
  SALES PERSONNEL
Excellent
Good
Satisfactory
Needs improvement
  Appearance
   Behavior & Attitude
  Responsiveness to Client’s
  requirement
  Communication Skills
  Professional Approach
  PRESENTATION SKILLS
Excellent
Good
Satisfactory
improvement
  Information & Knowledge
  Quality of Presentation
  Convincing Skills
  Flexible Outlook
  MANAGEMENT
Excellent
Good
Satisfactory
Needs improvement
  Response to Query
  Consistency in follow ups
  Negotiation Skills
 Sales Proposals
  Closure
  SALES & OPERATIONS
Excellent
Good
Satisfactory
Needs improvement
  Was the approach hand in gloves
  Conformance to the Contract &
  Instructions
  Documentation of the Service
  Promised= Delivered
  OVERALL
Excellent
Good
Satisfactory
Needs improvement
  Impression of Walsons-Securitas

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