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Transport is mostly an external operation. While you can control and manage the environment and possibly account for many operational irregularities for most of the other operations, transport involves a lot of inherent problems like mileage mismanagement, misuse of cabs, breaking of traffic laws by drivers, car breakdown & accidents, as well as threats from external sources like carjacking, tailing and harassment, which are beyond the organizations direct control.
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Since there are huge cost implications involved, it is imperative that there is an audit function running which allows the organization to control & monitor costs.
To counter these activities, Walsons has developed processes, which minimize malpractices as well as ensure safety of employees.
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Inefficient vehicle routing, under utilization of costs, real time control of vehicles, kilometerage ambiguity affects the bottom line.
Factors such as accuracy of employee pick up and drop, on time reporting and safety of employees should be 97 percent.
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| After HR and telecom, transport is the third largest expense head in a BPO outfit amounting to 17 percent of total expenses directly or indirectly impacting its revenues. |
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